Reference

Terms and Conditions for Your sampan303 Account

These terms set out the rules that apply when you open and use your sampan303 account — covering deposits via DANA, OVO, and GoPay, how we handle withdrawals, and what we expect from every account holder.

DANA, OVO, GoPay coveredAccount holder obligationsIndonesia-eligible regions onlyWithdrawal verification rulesFair account use policy
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sampan303 Terms and Conditions for Your sampan303 Account
HOW WE OPERATE

How sampan303 Handles Your Account and Data

We keep your account data and transaction history only for as long as necessary to operate your account and meet our obligations under applicable regulations. Here is a clear picture of the six areas we manage on your behalf — from account security through to how you can request changes to your personal details.

Account Security

Your account is protected by OTP verification at login. If we detect unusual activity — such as a login from an unrecognised device or a sudden change in your linked DANA wallet — we may ask you to re-verify your…

Data We Hold

We store the information you provided at registration: your name, contact details, and the e-wallet accounts you linked (DANA, OVO, GoPay). We do not sell this information to third parties.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your lobby preferences. Analytical cookies help us understand how the platform is used so we can improve it. You can manage cookie settings through your browser.

Data Retention

Account records — including deposit and withdrawal history from your DANA, OVO, or GoPay transactions — are retained for a defined period in line with our operating requirements.

Requesting Changes

If you need to update your registered name, contact details, or linked wallet accounts, submit a request through live chat or email. Changes to your primary withdrawal wallet require identity re-verification to prevent unauthorised account edits.

Who to Contact

For any question about how we handle your data under these terms — including access requests, correction requests, or questions about your account closure — contact our support team via live chat or email.

CONTACT US

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied incorrectly to your account, our support team is available around the clock. You can reach us via live chat directly in the lobby, through our official email channel, or through our Telegram support handle. When contacting us about a terms question, include your registered account name and the specific section you are asking about — this helps us resolve your query faster.

Team online

Live Chat

Reach our team through the live chat button in your account lobby. Available around the clock, live chat is the fastest way to ask about a specific clause, a pending withdrawal, or a wallet verification step tied to your DANA, OVO, or GoPay account.

Email Support

For written records of your terms query, send us an email with your account name and the section in question. We respond as quickly as our queue allows. Email is especially useful when you need a written reply about account suspension or wallet dispute resolution.

Telegram

Our Telegram support handle is open for account-related questions including terms clarifications, deposit dispute follow-ups, and GoPay or OVO verification queries. Send a message with your account ID so our team can pull up your record immediately.

Frequently Asked Questions About These Terms

Below are the questions we hear most often about how these terms work. If your question is not answered here, reach out to our live chat team — they can walk you through any specific clause as it applies to your account.

Yes. When you link a DANA, OVO, or GoPay account to your sampan303 wallet and make a deposit, all transactions are covered by these terms. This includes how deposits are confirmed, how they are credited, and the steps we take if a deposit does not clear within the expected window.

We will always post an updated version on this page before changes take effect. If you continue using your account after the update date, that counts as acceptance of the revised terms. We recommend checking this page periodically, especially before making a large deposit or withdrawal.

Depending on the severity, we may suspend your account for review or close it permanently. Common triggers include using another person's OVO or DANA wallet, creating more than one account, or attempting to manipulate game outcomes. You will be notified via your registered contact details if action is taken.

Contact our support team via live chat or email, state your account name, and ask for a data summary. We will confirm your identity through OTP verification before releasing any personal account information. We aim to respond to data requests as promptly as possible.

No. Your deposit wallet must be registered in your own name and match the identity on your sampan303 account. Deposits from a third-party DANA, OVO, or GoPay account will be flagged, held for verification, and may result in the transaction being reversed and your account being reviewed.

We retain your deposit and withdrawal history — including DANA, OVO, and GoPay transactions — for a defined period tied to our operational and regulatory obligations. After your account is closed, records are held only as long as required and then removed from our active systems.

Reach out to our live chat team and name the specific clause you believe was applied incorrectly. Include your account name and the relevant transaction or action in question. Our team will review the case and respond with a clear explanation of how the term applies in your situation.

The core terms are the same across all regions. However, access to certain features — including specific payment methods or game categories — may vary depending on local law and eligible regions. What is available to you in Bekasi or elsewhere in Indonesia depends on current local regulations at the time of access.

Yes. Submit an account closure request via live chat or email. Once verified, we will close your account and begin the data removal process for records we are no longer required to hold. Any pending withdrawal to your linked OVO or GoPay wallet will be processed before closure is finalised.

Session cookies keep your login active and remember your lobby state — they do not change how these terms apply to your account. If you disable cookies through your browser settings, your session may not behave as expected, but your account terms and obligations remain the same regardless of your cookie preferences.

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