Reference

How sampan303 Handles Your Personal Information

This Privacy Policy explains exactly what data sampan303 collects when you open an account, make a deposit through DANA, OVO, or GoPay, and use our lobby — and how we keep that information secure.

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sampan303 How sampan303 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Reach our account and privacy team directly through the live chat window in your logged-in account dashboard. This is the fastest way to ask about data access, correction, or a deletion request — our team picks up privacy queries alongside general account help.
Email Privacy Request For formal data requests — such as a full export of your stored information or a written deletion request — send an email through the address shown in your account settings. We process privacy emails separately from general support tickets to keep your request documented and trackable.
Account Settings Panel Some privacy actions, including updating your contact details, reviewing saved payment references for DANA or OVO, and managing notification preferences, are available directly inside your account settings without needing to contact support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices are built around keeping your account safe and giving you clear control over what we hold. Every piece of information we store is tied to a specific, stated purpose — account security, payment processing, or service improvement — and we do not keep data longer than those purposes require.

Encrypted Account Storage

Your account credentials and personal details are stored using encryption at rest. This means even in the event of a system-level incident, the raw data is not readable without the decryption key.

Payment Reference Handling

When you deposit via DANA, OVO, or GoPay, we store the transaction reference number and the confirmed amount — nothing more from your wallet.

Cookie and Session Transparency

We use session cookies to keep you logged in across pages and analytics cookies to understand which parts of the lobby are most useful. You can review and clear cookies through your browser settings.

Data Retention Limits

Account data is retained for as long as your account remains active and for a limited period after closure, as required by applicable regulations in eligible regions. Once the retention window closes, data is deleted or anonymised.

Third-Party Data Sharing

We share data only with the payment processors (such as DANA, OVO, and GoPay networks), fraud-detection services, and technology partners required to run the platform. We do not sell your personal information to advertisers or data brokers.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account at any time. If any detail is inaccurate — a wrong phone number or an outdated email — you can update it in account settings or…

Common Questions About Your Privacy on sampan303

These questions cover what we actually hear from account holders about how their data is handled — from what gets stored when you deposit via GoPay, to how long we keep your records and what steps to take if you want your information removed.

At registration, we collect your name, email address, phone number, and the account credentials you create. We also log the device and IP address used to open the account. This is the baseline needed to verify your identity and secure your account against unauthorised access.

We store only the transaction reference number and confirmed amount for each deposit or withdrawal. Your e-wallet PIN, full wallet account number, and authentication codes stay inside your payment app. We never receive or retain those credentials on our side.

Account credentials are encrypted at rest and in transit. Login sessions require your password and may trigger an OTP verification step if we detect a new device or location. Unusual login patterns flag an automatic review before access is allowed, adding a layer of protection beyond the password itself.

We share data only with the specific partners required to operate the platform — payment networks like DANA and OVO for processing transactions, fraud-detection services for account security, and infrastructure providers. We do not sell personal data to advertisers. Every partner we work with is bound by data-handling agreements.

We use session cookies to maintain your logged-in state and analytics cookies to see which parts of the lobby get used most. You can review, block, or clear cookies through your browser settings. Blocking session cookies will affect your ability to stay logged in between pages.

We keep your data for as long as your account is active and for a defined period after closure, as required under applicable regulations in eligible regions. After that window, data is deleted or anonymised. The exact retention period depends on local legal requirements where your account was registered.

Yes. Send a data access request through the email address in your account settings or raise it via live chat. We will compile a summary of the personal information held on your account — including transaction references, session logs, and stored contact details — and send it to your registered email address.

Most contact details — email address, phone number — can be updated directly inside your account settings panel. For identity-level changes, such as a name correction, contact our support team via live chat or email with the relevant documentation. Corrections are applied once the team verifies your request.

You can submit a deletion request through live chat or by email. We will remove or anonymise your data within a reasonable timeframe. Some records may be retained for the minimum period required by applicable regulations in your eligible region before full deletion can be completed.

Reach our privacy team through the live chat in your account dashboard for quick queries, or use the dedicated privacy email address shown in account settings for formal requests. We treat privacy concerns as a separate queue from general support so your request gets the right attention promptly.

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